Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200.

Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Hotel Rosa Grand n the heart of Milan.

As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.

Your responsibilities include:

• Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.
• Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
• Handling check-in, check-out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

• A unique personality and a true passion for hospitality.
• Familiarity with Opera PMS for efficient operations.
• Excellent communication skills.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.
• Mastery of the local area, enhancing guest experiences.
• Hotel products and services prowess.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticket Restaurants for delightful dining.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let's create exceptional memories together.